新西兰政府正在陶朗加推出由警方与精神健康专业人员组成的联合应对团队，专门处理涉及精神健康危机的111报警电话，希望减少单纯由警方介入的情况，为求助者提供更专业、更人性化的支持。
🧠 陶朗加111紧急电话将获得专门精神健康应对服务
心理健康部长 Matt Doocey 今日宣布，陶朗加（Tauranga）正经历精神健康危机的人士，将获得由新设立的精神健康联合应对团队提供支援。
部长表示：
“当一位担忧的母亲、父亲、朋友或同事拨打111寻求精神健康援助时，却得到刑事司法系统的回应，这是完全不能接受的。”
“本届政府正在改变这种情况，因为新西兰人应该得到更好的服务。”
👮♂️👩⚕️ 联合应对团队正式成立
该联合应对团队（Co-response Team）由警方和精神健康专业人员共同组成。
团队已于 4月7日开始运作，预计将在下个月底前全面投入服务。
每个值班小组将包括：
- 危机临床医生（Crisis Clinician）
- 支援工作人员（Support Worker）
- 同伴支援人员（Peer Support Worker）
- 一名警察
📍 丰盛湾地区需求高
部长表示：
由于丰盛湾地区（Bay of Plenty）对精神健康危机服务需求较高，因此被列为首批试点地区之一。
项目启动后的首个月内：
👉 已协助 52名处于精神危机中的人士。
📊 惠灵顿试点证明有效
政府引用惠灵顿联合应对团队的评估结果指出：
该模式带来了多项改善：
- 减少使用《精神健康法》强制权力
- 减少被送往急诊部门的人数
- 减少被带往警察局的人数
- 增加后续支援与照顾服务
💬 减少“警察上门”造成的压力
Matt Doocey表示：
他曾听到许多倡议人士、精神疾病康复者以及家属分享令人心碎的经历。
对于正经历精神健康危机的人来说：
“当穿制服的警察出现在门口时，往往会进一步加剧他们的焦虑和痛苦。”
他指出：
- 大多数求助者并未违法
- 他们只是处于人生中最困难的时刻之一
然而过去：
- 拨打111求助
- 常常首先由警方到场处理
🚑 从警务模式转向医疗模式
部长强调：
虽然警方在社区工作表现出色，但：
“警方并不是精神健康专业人员。”
因此政府正在改革111系统对于精神健康求助电话的应对方式。
目标是：
- 让专业医疗人员参与危机处置
- 提供更适当的支援
- 减少不必要的执法介入
💰 预算支持
该计划属于2025年财政预算中的一项投资：
👉 2800万纽币
用于：
- 在全国设立10个精神健康联合应对团队
- 增加精神健康危机热线服务能力
🏛️ 政治背景
Matt Doocey批评前任政府：
他说，国家党早在2017年就曾宣布投入800万纽币试行联合应对团队计划，但该笔资金于2018年被当时的工党政府取消。
他表示：
“我们正在纠正当年的短视决定，确保有需要的人获得应有的回应和帮助。”
📌 这项改革意味着什么？
过去：
📞 拨打111报告精神健康危机
⬇
🚓 警察到场处理
未来：
📞 拨打111报告精神健康危机
⬇
👩⚕️ 精神健康专业人员 + 🚓 警方联合到场
⬇
🏥 优先提供医疗和心理支援，而非执法处理
Tauranga people experiencing mental distress will receive support from a new mental health co-response team, Mental Health Minister Matt Doocey announced today.
“It’s utterly unacceptable that when a concerned mum, dad, friend, or colleague calls 111 looking for a mental health response, they receive a criminal justice response. This Government is changing that because New Zealanders deserve better,” Mr Doocey says.
“The co-response team, comprising Police and mental health workers, began work on 7 April and will be fully operational by the end of next month. The team will include crisis clinicians, support workers or peer support workers, and a Police officer on each shift.
“Bay of Plenty was included in the first tranche of co-response teams because we know there is high demand for mental health crisis responses in the region. Within a month of starting, the team had already responded to 52 people in crisis.
“We know this model works. The Wellington co-response evaluation found there was a reduction in the use of powers under the Mental Health Act, fewer people needed to go to an emergency department or police station, and the level of wraparound support increased.
“I have heard many heartbreaking stories from advocates, those with lived experience, and families that having a uniformed Police officer turn up during times of mental health need can cause further distress. Most of the time, these people have not done anything criminally wrong, yet a Police officer turns up at what can be the lowest point in their life.
“While we know Police do an excellent job in our communities, the bottom line is they are not mental health professionals. That is why we are overhauling the way emergency services respond to 111 calls for people experiencing mental distress, because New Zealanders deserve a better crisis response.
“I am disappointed that we’ve been put in a situation where we are far behind where we should be as a result of the previous Labour Government. National announced $8 million to pilot co-response teams in 2017, but that funding was cut in 2018 under Labour.
“We are fixing their short-sighted actions and taking action to ensure people are getting the response they deserve.”
Notes to editor:
This is part of Budget 2025 investment of $28 million to roll out 10 mental health co-response teams across the country to respond to 111 mental distress calls and add additional crisis helpline capacity.
